• Email

Response to requests for email support will be addressed Monday through Friday from 8:00 am to 5:00 pm PST, excluding major holidays.

• eSupport    (541) 935-4537  or

Web based eSupport allows Varco Consulting and the client to view each other’s computers remotely, providing a very efficient means of technical support or project planning and review. eSupport is available Monday through Friday from 8:00 am to 5:00 pm PST, excluding major holidays, by appointment.

Technical Support-

Overview:

Technical support is available to all Varco Consulting clients. Please note that there is a distinction between technical support and training, and some support situations are billable and others are free. Billable technical support involves situations that did not involve Varco Consulting, free technical support is for issues arising out of services or products provided by Varco Consulting. Determining if a situation is billable support or free technical support will be made by Varco Consulting.

 

Examples of billable technical support situations:

 

• You change to a new PC and need help migrating the Mastercam installation

 

• You need help with configuring Mastercam

 

Examples of free technical support situations:

 

• There is still a problem after we provided billable support for that same problem

 

• There is an issue with a CNC program we programmed

• Telephone    (541) 935-4537

Telephone support is available Monday through Friday from 8:00 am to 5:00 pm PST, excluding major holidays.

How the process works:

 

• We get together and determine what is the best solution to your support situation, email, telephone, eSupport, or on-site

 

• Varco Consulting provides support on a T&M basis for billable support

 

• Client issues a Purchase Order and pre-pays a mutually agreed on deposit for billable support

 

• Varco Consulting provides the requested support

 

• Client is invoiced if the support was billable

 

 

Cost for billable technical support:

 

• On-Site support cost is $100/hr., minimum 4 hours. Travel and per diem expenses may be applicable.

 

• Telephone, email, and eSupport support cost is $100/hr., minimum 2 hours

Technical support is available via the following options:

• On-Site    (541) 935-4537  or

If determined to be necessary by Varco Consulting, on-site technical support can be provided for billable support situations. On-Site is available Monday through Friday from 8:00 am to 5:00 pm PST, excluding major holidays, by appointment.

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