Email
eSupport (541) 935-4537 or
Web based eSupport allows Varco Consulting and the client to view each others
computers remotely, providing a very efficient means of technical support or project planning and review. eSupport is available Monday
through Friday from 8:00 am to 5:00 pm PST, excluding major holidays, by appointment.
Overview:
Technical support is available to all Varco Consulting clients. Please note that there is a distinction between technical
support and training, and some support situations are billable and others are free. Billable technical support involves situations
that did not involve Varco Consulting, free technical support is for issues arising out of services or products provided by Varco
Consulting. Determining if a situation is billable support or free technical support will be made by Varco Consulting.
Examples
of billable technical support situations:
You change to a new PC and need help migrating the Mastercam installation
You need help with configuring Mastercam
Examples of free technical support situations:
There is still a problem
after we provided billable support for that same problem
There is an issue with a CNC program we programmed
Telephone (541) 935-4537
How the process works:
We get together and determine what is the best solution to your support situation, email,
telephone, eSupport, or on-site
Varco Consulting provides support on a T&M basis for billable support
Client
issues a Purchase Order and pre-pays a mutually agreed on deposit for billable support
Varco Consulting provides the requested
support
Client is invoiced if the support was billable
Cost for billable technical support:
On-Site
support cost is $100/hr., minimum 4 hours. Travel and per diem expenses may be applicable.
Telephone, email, and eSupport support
cost is $100/hr., minimum 2 hours
On-Site (541) 935-4537 or
If determined to be necessary by Varco Consulting, on-site technical
support can be provided for billable support situations. On-Site is available Monday through Friday from 8:00 am to 5:00 pm PST,
excluding major holidays, by appointment.